NEED HELP?
FAQ
General Information
The origin of avonté is in Portugal. This is our happy place where we spend a lot of time. That's why we produce all of our products with local partners in Portugal.
We have made it our mission to return leftover fabrics from the textile industry into the production cycle. Our approach is based on using existing resources responsibly. For this reason, we only use carefully selected industrial waste for our products and avoid the resource-intensive production of new materials.
However, our understanding of sustainability goes beyond purely ecological aspects. We attach great importance to treating everyone involved fairly. For more information, click here.
Industrial waste, deadstock, leftover fabrics - many names for one and the same problem of the fashion industry. In short: Industrial leftover fabrics are residues from the textile industry that are no longer used and therefore prospective end up in landfills.
Find out more about it here.
Because we only work with the amount of meters of deadstock fabric available, the pieces we offer are always limited. Thanks to their sophisticated, timeless design and high-quality workmanship, our products are particularly durable.
We are Pia and Marlene and we are friends and colleagues.
We met in the fashion industry in 2017 and worked together as a team in a fashion company for several years.
During this time we traveled together to Portugal and became aware of the problem of deadstock. This issue touched us deeply, and so we decided to take active action against it together. 2023 founded avonté based on this motivation.
Payment
We offer the following payment options: Payment via Paypal, credit card, Apple Pay, Google Pay, Shop Pay.
Our payment options are processed via external service providers. All of our payment service providers work with the highest security standards to protect your and our data and to enable a smooth and worry-free payment process.
In the shopping cart where your selected products are located, you will find a field labeled “Gift Voucher.” Here you can enter the voucher code and use it to make the payment.
If you have difficulties redeeming your voucher, please do not hesitate to contact us at hello@avonte.de. We are glad to help you.
Shipping
The environment is important to us. Therefore, as standard, we ship all of our products in plastic-free packaging and CO2 neutrally with DHL GoGreen.
We usually process your order within 2 working days. After your order has been handed over to our shipping partner DHL, it usually takes 1-3 working days for it to arrive in Germany. Shipping abroad may take a little longer.
Within Germany there is a shipping fee of € 5.90 for every order. From a shopping cart value of € 150, we offer free shipping.
You can also find further information here.
We ship orders to the following countries:
Germany, Belgium, Bulgaria, Denmark, Estonia, Finland, France, Greece, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Austria, Poland, Portugal, Romania, Sweden, Slovakia, Spain, Czech Republic, Hungary and Cyprus.
Return
Within the first 14 days it is generally possible to return your products to us within the scope of the statutory right of withdrawal. Please note the exact conditions for returns. For more information, click here .
Please make sure that the returned items are unused and in their original condition so that we can refund the full purchase price.
To return your items please send us a return request by clicking on the profile icon in the store navigation. Or click here.
1. Log in to your account: Enter your e-mail address in the 'E-mail' field and then click 'Continue'.
2. In your e-mail account, open the e-mail sent by our store and copy the six-digit confirmation code in the e-mail.
3. Go back to the online store and enter the six-digit confirmation code.
4. Click on the order for which you want to send the return.
5. If your order includes more than one item, select the items you want to return.
6. Select a return reason and add a note for the store. Click 'Request Return'.
7. If your return request is approved, you will receive an email with shipping instructions and a return label from us.
After we have processed your return, you will receive a confirmation email from us. The refund less the return costs will be made within 14 working days of receipt of the return. The refund will be made to the same payment method you used for your purchase.
At the moment we do not offer direct exchanges. If you would like your product in a different size or color, please return the item and place a new order.
Products
You will find a separate measurement table for each product under the product photos. Simply compare the measurements from the table with a similar item of clothing that you already own.
If you are still unsure, please write to us at hello@avonte.de. We know how our products fit and turn out.
Because we only work with the amount of meters of deadstock fabric available, the pieces we offer are always limited. However, occasionally in rare cases there are additional meters of the same fabric, allowing us to reproduce. In addition, we are continually looking for additional suitable leftover materials to offer our existing designs in new colors and patterns. So it's worth checking our website from time to time.
Careful handling is crucial for the longevity of your new favorite product. Always follow the washing instructions and visit our Care Guide.
Contact
Write us an email with your question or concern to hello@avonte.de or fill out the contact form. We will get back to you as soon as possible.